AFTER SALES SERVICE
Get Ready to Work
① Warranty:
1.1 One-year limited manufacturer's warranty ( high temperature muffle pot 6 months)
1.2 Damage caused by major manufacturing defects during the warranty period shall be repaired free of charge by the manufacturer.
1.3 Damage occurring after the warranty period, the manufacturer charges the cost of spare parts at favorable price and labor for paid maintenance.
1.1 One-year limited manufacturer's warranty ( high temperature muffle pot 6 months)
1.2 Damage caused by major manufacturing defects during the warranty period shall be repaired free of charge by the manufacturer.
1.3 Damage occurring after the warranty period, the manufacturer charges the cost of spare parts at favorable price and labor for paid maintenance.
② Videos and drawings support:
Videos including the installation, adjusting, setting, maintenance are available; Drawings including the Installation drawings, circuit diagram and operation manual would be offer to our side and help you facilitate the installation procedure and effectively reduce your installation time.
Videos including the installation, adjusting, setting, maintenance are available; Drawings including the Installation drawings, circuit diagram and operation manual would be offer to our side and help you facilitate the installation procedure and effectively reduce your installation time.
Operation training
③ Lifetime online technical and maintenance support:
Any doubt when you using the machine e recommend to building an instantly messaging group, consisting of you, me and our relevant engineer team , providing free technical online support and video technical support, . In the case, all kinds of information could be conveyed and problems solve instantly and not delay your production schedule.
Any doubt when you using the machine e recommend to building an instantly messaging group, consisting of you, me and our relevant engineer team , providing free technical online support and video technical support, . In the case, all kinds of information could be conveyed and problems solve instantly and not delay your production schedule.
④ Field installation:
Your furnace has to work the first time. If needed, our team will go oversea and help you assemble, install, and get fired up. Engineers available to send oversea for setting and maintenance, manpower charge is USD100/ day. Buyer shall be responsible for the costs of travel, accommodation of Seller’s technicians. We want you to start the next few decades of use as soon as possible. In simple words, The cost of our engineers from the time they left China is all on buyer.
Your furnace has to work the first time. If needed, our team will go oversea and help you assemble, install, and get fired up. Engineers available to send oversea for setting and maintenance, manpower charge is USD100/ day. Buyer shall be responsible for the costs of travel, accommodation of Seller’s technicians. We want you to start the next few decades of use as soon as possible. In simple words, The cost of our engineers from the time they left China is all on buyer.
